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Coaching for Success: This program teaches the value of coaching direct reports and how to do it. Benefits of the program are that leaders learn how to stop solving the problems others bring to them and instead encourage direct reports to develop alternative solutions and implement intelligent choices.
The Psychology of Connecting with Clients: It’s more important now than ever to make sure that everyone on your staff is connecting with clients in a way that creates long-term and “poach-proof” relationships. This seminar discusses what makes clients “stick” with certain companies and not others. Your staff benefits by learning easy to implement ways of building long-term client loyalty.
Stress Reduction: In today’s working environment, leaders are continually trying to do more with less, which can increase stress. This seminar explains what the “stress reaction” or fight-flight response is, and gives specific tips on how to identify and reduce workplace stressors. The benefit of this program is reduced conflict and time off due to stress, and a more focused and effective staff.
Values: There’s abundant evidence that companies that operate from solid values out-perform companies that don’t. In fact, the most trusted firms in America are typically among the most profitable ones as well, and they are well known for their values-based operations. This workshop helps your company identify core values and align operations with those values.
I also create custom programs to meet the individual training needs of clients.
Diversity This highly interactive program is delivered by me and my colleague, labor attorney Mignon Groch. The main goal of the program is to train supervisors in how to avoid discrimination lawsuits by understanding what constitutes discrimination, learning how to document problems and solutions correctly, and how to establish effective working relationships with supervisees. Click here to download a PDF about the Diversity Program.
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