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Belief in Our Own Magic Touch

October 8, 2025 / Dr. David A. Weiman / Leadership Blog
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I was in an airport lounge two weeks ago, and side by side were two coffee and espresso machines. Both machines had screens, but both screens were blank. Despite this, the staff hadn’t put up a sign to say they were out of order. People kept walking up to the touch screens, pressing them, and […]

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airport lounge, magic touch, persistence

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