January 26, 2011
Joe worked for years at the same company, but ownership changed and he saw the handwriting on the wall: They wanted to bring in some new […]
June 16, 2010
If you want to learn about outstanding customer service from some guys who could write a book about it, visit The American Family Super Market in […]
April 13, 2010
Regardless of why someone is separating from your company or team, departing employees are a gold mine of information: * They can provide perspectives you might […]
March 23, 2010
One of the more challenging tasks of leadership in a rocky economy is making sure that your best people stick around. There are all kinds of […]
March 17, 2010
One of the keys to keeping turnover low is creating and maintaining an environment where your employees love (or at least like) to come to work […]
February 17, 2010
One of the most challenging problems employers face is trying to “cure” chronic lateness. They often come to me seeking a magic solution to this seemingly […]
February 12, 2010
As the economy turns around (yes, that’s the noise you’re hearing), companies who are hiring are experiencing something they’ve never had to contend with before: HUGE […]
January 12, 2010
I love eBay. It has connected me with many types of businesses. And it’s a well-managed marketplace. I typically only buy from sellers who have a […]
December 29, 2009
Happy New Year!It has been an interesting, challenging, frustrating, rewarding, and memorable 2009! Here are some “sudden thoughts on second thoughts” — reflections about my own […]
