Here’s the situation: Your top sales rep is killing their quarterly numbers. But almost every other rep on that team is threatening to quit. Now you have to deal with “The Competent Jerk.” But how? They’re producing results, they’re good with clients, and they’re appropriate in meetings with you, that’s true. But often, the Competent […]
360-Degree Assessment, Accountability, Coaching, Performance, Support
When you are in a leadership role, you are frequently in the position of giving other people critical feedback. And in criticism, as in comedy, timing is everything. When you’re giving constructive feedback (including positive feedback, although I’m focusing on constructive criticism below), try to give that feedback as soon as possible. Here’s why: The […]
Coaching, constructive feedback, Feedback, Listening
During a recent Golden State Warriors-Los Angeles Clippers basketball game, Warriors’ Draymond Green made an ego-driven mistake that cost his team the game. When confronted about it afterwards, Green reportedly got belligerent and was suspended for the following game. In a recent Inc. piece, John Boitnott explained how while this was a hot story in […]
Basketball, Coaching, Leaders, leadership, Sports, Team