Here’s the situation: Your top sales rep is killing their quarterly numbers. But almost every other rep on that team is threatening to quit. Now you have to deal with “The Competent Jerk.” But how? They’re producing results, they’re good with clients, and they’re appropriate in meetings with you, that’s true. But often, the Competent […]
Read More 360-Degree Assessment, Accountability, Bad Behavior, Coaching, Competent Jerk, Critical feedback, Expectations, Metrics, Operational Results, Performance, Rewards, Self-Awareness, Stress
When you are in a leadership role, you are frequently in the position of giving other people critical feedback. And in criticism, as in comedy, timing is everything. When you’re giving constructive feedback (including positive feedback, although I’m focusing on constructive criticism below), try to give that feedback as soon as possible. Here’s why: The […]
Read More Body language, constructive feedback, Critical feedback, Criticism, Feedback, Listening