June 3, 2011
I’m all about listening. And I’ve found that the more I focus on it, the better I do it. I’ve also noticed, as I’m sure you […]
April 22, 2011
I am not a frequent flyer. I don’t get to hang out in the USAirways club, board first, or drink champagne in the front of the […]
April 8, 2011
If you’re in a leadership position, you’ve probably had the following happen to you: You’re teaching someone how to do something, and they keep nodding and […]
January 26, 2011
Joe worked for years at the same company, but ownership changed and he saw the handwriting on the wall: They wanted to bring in some new […]
June 16, 2010
If you want to learn about outstanding customer service from some guys who could write a book about it, visit The American Family Super Market in […]
April 13, 2010
Regardless of why someone is separating from your company or team, departing employees are a gold mine of information: * They can provide perspectives you might […]
March 23, 2010
One of the more challenging tasks of leadership in a rocky economy is making sure that your best people stick around. There are all kinds of […]
March 17, 2010
One of the keys to keeping turnover low is creating and maintaining an environment where your employees love (or at least like) to come to work […]
February 17, 2010
One of the most challenging problems employers face is trying to “cure” chronic lateness. They often come to me seeking a magic solution to this seemingly […]
