If you’re like me, you have probably found that the people with whom you feel closest are also the best listeners. And although outstanding listeners do it seemingly effortlessly, as a recent article in Entrepreneur points out, there are some common issues that tend to characterize ineffective listening. Here are just three of the ones […]

MY FRIEND JONAH DOESN’T like conference rooms. That’s why he’s held client meetings at Wegman’s. And Barnes and Noble. And a nearby donut shop. He meets with his staff at a local Texas Roadhouse they call by a code name: “Meeting Room T.” In fact, Jonah would rather meet anywhere than in a corporate conference room, and […]

A word is worth one coin; silence is worth two. – The Talmud Years ago, I had a colleague at work who planted his Jumbotron-sized computer monitor on his desk so it blocked his view of anyone sitting across from him. He might as well have taped a sign on the back of the monitor that […]

I’m all about listening. And I’ve found that the more I focus on it, the better I do it. I’ve also noticed, as I’m sure you have, too, that the more gadgets we have and are paying attention to, the less attentively and effectively we listen. It’s not uncommon for me to talk with people […]